Quality Assurance Program

Servicon’s unique Quality Assurance Program has been utilized as the benchmark for QA programs in the facilities maintenance industry. It is currently being utilized in many Fortune 100 and 500 company’s facilities.

Servicon’s comprehensive quality control auditing system is specifically designed for each customer, and is based on the customer’s individual needs. The metrics and reporting methods are designed in concert with the customer to meet their internal requirements. Although each program is unique and flexible, the goals and basic elements of our program are constant. All quality assurance findings are reported to the client at a monthly Quality Assurance Feedback Meeting.

The following are the main elements of our program:

1. Training
2. Inspections
3. Surveys
4. Trouble Calls and Proactive Reporting
5. Additional Reports - Including:
   
   
   • Turnover/Retention Worker's Compensation Claims
   • OSHA Recordable Incidents
   • Schedules
   • Staffing Plans